Expeditionary Airmen

Returns & Exchanges

Our Return Policy is designed to be fair and upright, so that we may offer you the widest selection of hard-to-find musical items at a reasonable cost with low-cost speedy delivery. As such, it may be different from those of some other retailers, therefore please take a moment to become familiar with it.

All returns or exchanges must occur within 30 days of the original invoice and must be accompanied by a copy of the invoice and a Return Form or a note explaining the reason for the return. Be sure to always include a copy of your invoice—returns received without invoice copies may not be credited or credited correctly. You do not need a Return Authorization (R/A) number before sending your return. If you are uncertain of whether you are allowed to return an item, please contact us first before sending it back. Any item returned in violation of this policy will not be credited and may be refused and sent back to you.

• Music - Music is not returnable or exchangeable unless there is a printing error or we shipped the wrong item to you. We can not take back music because it is not satisfactory or is not what you expected, or because it is too easy or too hard. In the case of defective music, we will exchange your defective copy for a corrected version if possible. We will only issue a refund or credit if a corrected copy is no longer available. Music returned must be in mint condition with no markings whatsoever.
• CDs  CDs are returnable only if they are still in their original, unbroken shrink wrap. Defective CDs can of course be returned, and will be exchanged for new ones. CDs may not be returned because they are not what you expected or because you don't like the performance.

In cases of defective or erroneous merchandise, we will also refund your shipping charges if the original shipping charges pertained to only the returned item. In cases where you are returning an item for reasons other than defect or error, we will credit your account for the cost of the item only, minus shipping charges. This is our general policy regarding returns and exchanges. There may be exceptions or circumstances unforseen at the time of this writing. In those cases we will do what is fair and appropriate to remedy the situation.

We appreciate your cooperation with us in regards to this and other policies outlined on this page.

• Shipping Methods & Rates
• Shipping Insurance
• International Shipping
• International Customs & Duties

Shipping Services

Hickey's Music is dedicated to keeping your costs as low as possible. For a limited time, we are offering a special USA Standard Flatrate option for only $5.95. This rate is good for any item (except special order instruments, large cases and bulk music folders) going to any address in the lower 48 United States. And as always, in-stock instruments ship free to locations in the US.

 

USA Domestic Orders

USA Flatrate

• 2 to 14 days. Lower 48 states only.
• $6.95 Flat Rate for most packages (excludes CD's, bulk music folders and others. See product information for more details).
• For music, accessories, clothing, gifts, CDs, software.

UPS Ground

• 1 to 6 days delivery time to locations in the lower 48 states.
• Rates determined by weight and distance, and are calculated at Checkout or with the Shipping Estimator.
• Trackable and traceable.
• Can not be sent to PO boxes, APO or FPO addresses.
• Click the Info button more more features and limitations

UPS 2nd Day Air

• Delivery on the second business day after the actual ship date.
• Rates determined by weight and distance, and are calculated at Checkout or with the Shipping Estimator.
• Trackable and traceable.
• Can not be sent to PO boxes, APO or FPO addresses.
• Click the Info button more more features and limitations

UPS Next Day Air

• Delivery on the next business day after the actual ship date, by end of day.
• Rates determined by weight and distance, and are calculated at Checkout or with the Shipping Estimator.
• Trackable and traceable.
• Can not be sent to PO boxes, APO or FPO addresses.
• Click the Info button more more features and limitations

USPS Priority Mail

• 2 to 5 day delivery after the actual ship date.
• Rates determined by weight and distance, and are calculated at Checkout or with the Shipping Estimator.
• Trackable with GPS-based Delivery Confirmation
• OK for PO boxes, APO & FPO addresses
• Click the Info button more more features and limitations

International Orders

UPS Worldwide

• 2 to 6 days to major destinations.
• Rates determined by weight and distance, and are calculated at Checkout or with the Shipping Estimator.
• Trackable & traceable
• Insured against loss or damage
• Customs & tariffs, if any, are not included in the price
• Additional brokerage fees may apply. These may be substantial and may well exceed the cost of the merchandise by several times.
• Additional delivery surcharge fees may apply for customers in non-urban locations. These may be substantial.
• Click the Info button more more features and limitations

Express Mail International

• 3 to 5 days to major destinations.
• Rates determined by weight and distance, and are calculated at Checkout or with the Shipping Estimator.
• Trackable via USPS's website
• Insured against loss or damage
• Customs & tariffs, if any, are not included in the price
• Click the Info button more more features and limitations

Priority Mail International

• 6 to 10 days to most destinations.
• Rates determined by weight and distance, and are calculated at Checkout or with the Shipping Estimator.
• Trackable via USPS's website within the USA. Tracking ability in your country may be limited.
• Insured against loss or damage
• Customs & tariffs, if any, are not included in the price
• Click the Info button more more features and limitations

First Class International

• 7 to 21 days to most destinations.
• For envelopes and packages 4 pounds and less (1.8 kg).
• Rates determined by weight and distance, and are calculated at Checkout or with the Shipping Estimator.
• Trackable via USPS's website within the USA. Tracking ability in your country may be limited or impossible.
• Customs & tariffs, if any, are not included in the price
• Click the Info button more more features and limitations

Local Orders

Shipping Insurance

All packages sent UPS are insured against loss or damage. All packages sent via the Post Office valued at over $100 are automatically insured. An extra fee of is added for this service. Packages valued under $100 (including Priority Mail) are NOT insured unless you request it and pay the additional insurance fee. We can not and will not replace packages that are not insured. If an uninsured package is lost or damaged, we will be unable to grant a replacement, refund or credit of any kind whatsoever. We strongly suggest paying the extra fee and insuring your Post Office package if you do not wish to take any chances. In certain countries where the postal system is less reliable and package loss rates are high, we will automatically add postal insurance.

 

 

International Shipping

We ship to destinations outside the United States every day. For letter sized flats we recommend using UPS Worldwide for this purpose as it is fast, trackable and insured. For larger packages we recommend using the US Postal Service. Services provided include Air Mail, somewhat faster Priority Mail International and trackable, insurable Express Mail International. See the Shipping Methods section for more details. All packages shipped to APO and FPO addresses are shipped exclusively via the U.S. Postal Service. Some countries may levy customs duties or taxes on your package. We are not responsible for these fees. You might also have to pay a fee to UPS or your country's postal service for delivery outside of a standard delivery area. These charges are not included in the amount paid to Hickeys Music. We have no control over whether you will be charged any such fees or taxes, although our experience tells us that these fees are not always charged. We mention this so that you are aware that such fees may become payable. If your order has already been shipped, it can not be cancelled.

 

 

Customs & Duties

For international customers only: Many countries add import duties to packages shipped from the United States. We do not pay these duties for you, you must pay them yourself when presented with the package by your postal service or UPS agent. Import duties are often assessed according to the value of the package. When shipping packages weighing over one pound (Postal Service) or in a package other than an official UPS Letter envelope (UPS), we must declare the package's value for your country's customs agents. Packages weighing less than one pound or in a UPS Letter envelope are exempt from this requirement. If the value is not shown on a package requiring it, it will be returned to us. We are often asked if we can lower the declared value of the package so that any import duties will be less. Regrettably we can not as it is illegal and can get both of us in trouble. There are however a few techniques that may be employed that might help lower or eliminate import duties altogether. We do not guarantee any of the following, however we are told that they have worked with some customers.

 

• Educational Materials: Some countries grant exemptions for educational materials. We are a major educational supplier. If you like, we can mark your package "Educational Materials." Please notify us in the Special Instructions box on the order form.
• University & Institutional Orders: Some countries will exempt packages shipped to government institutions, schools, colleges or universities. If this is the case in your country, you may be able to work out a deal with your school to purchase the materials for you (with no duties) and then re-sell them to you. Or you might try using the university's address with your name as the "attention" line providing it is legal to do so.
• USA Relatives: Some countries do not charge import duties on gifts from friends or relatives living in the United States. If you have friends or relatives in the United States, you may wish to have them purchase the materials for you. We will ship the package to them, and they can then ship it to you as a gift.